Before this job, I was a happy, healthy, internet obsessed, warcraft 3 playing addict. On Msn, Jeremy – the dude who I added from a friend of a friend of a friend who lives in a different country (I just added three friends because it makes the reader confused. Are you confused? Well, I am at least, I don’t even think there’s a third friend involved), would woefully send me surveys while I was busy destroying Pink and Green’s base in Team Line Tower Wars with my bestfriend.
Green and Pink were always the worst, no matter what ‘leet’ player was playing in those colors they’d always manage a way to fail. They normally didn’t have any team correlation as seen by their ‘So pro’ disjointed built buildings. For a game’s Basic Rule Knowledge to build a maze, – a maze meaning several holes in the wall enough to fit an elephant – Pink and Green always won the nobel prize. When ever we finished completely ‘Owning’ and ‘Raping’ our enemies we’d get Brb privileges to go get some food, go to the bathroom, or to see what our parents wanted (we sometimes had to do this in game, no choice on that one).
Small Tip: When dealing with gamers, best to ask when they’re GGed and not when they’re doing the GG process – We never listen during.
Anyway, when I was ‘idleing’ or waiting on my gamer buddies, I’d always do the surveys Jeremy would send me. I enjoyed rating and picking the option that best represents me and reading the end result created. I knew that what ever they said on those things was fake as it never had enough twisted humor and explosives added in, but I liked them because they’d amuse me to some extent or another.
This job that I have has sucked all the amusement and content out of doing surveys. I absolutely loathe surveys. I hate the rating scale system with my raging black heart.
What I have to say at least 60 times a day:
ME: Hello, my name is -so and so- I’m calling on behalf of -what ever dealership-. May I please speak to -Joey Miller-.
Joe isn’t here right now, I’m his wife though.
ME: Oh I see, well this is in regards to the Toyota that was serviced in on March 28. By any chance were you the one who took the car into the dealership?
No, I’m not but you can ask me the questions, he tells me all about it.
ME: Sorry ma’am, but I have to speak to the person who took the car in for service, it’s for confirmation purposes.
Well, he just came home, let me get him.
*Waits*
Hello?
ME: Hello, this is -so and so- and I’m calling on before of -dealership-. We would like to thank you for servicing in your Toyota with us and ask you a few questions about your service experience on March 28. This will take only 2-3 minutes of your time, is that okay?
Sure.
ME: Just to confirm, were you the one who took the car in for service?
What?
ME: Were you the one who took the car in for service.
Oh, oh, yeah.
ME: Great, just so you are aware, this call may be monitored or recorded for quality control purposes.
Kay…
ME: On a scale of 1-10, where 10 is completely satisfied, how satisfied are you with that service experience?
10
ME: Thank you! That’s good to hear. Based on your recent experience, how likely is it that you would recommend the dealership to your family or friends as a place to service their vehicle?
Very likely.
ME: Oh, could you please rate that on a scale of one to ten where ten is I would definitely recommend the dealership for service?
Oh, sorry, 9.
ME: Fantastic! How likely is it that you would return to the dealership again?
Is that still on the same rating scale?
ME: Yes.
Then a 10.
ME: Wonderful to hear sir! And in your opinion, what is the one KEY thing the dealer did well on this visit?
Uhhhhh..They washed my car.
ME: Thank you. You may receive a survey from your vehicle’s manufacture in the near future. We would appreciate you taking the time to complete and return that survey as it helps the manufacture to be more responsive to your automotive needs. Can we count on you to participate in this survey process?
Sure.
ME: Thank you. At this time, we provide everyone the opportunity to leave a recorded message or comment that will be sent directly to the dealer. I will not be able to listen to what you say. Would you like to leave a message?
Uh, yeah, sure. I just wanted to say that Bob the service guy is completely awesome, he really cares for his customers and that it’s so nice to see that someone still cares.
ME: That’s great to hear sir, but I’m afraid that I won’t be able to hear what you say because I’d have to transfer you over to a recorded message which is how the dealership will know that you complimented Bob on his great work. Let me go ahead and do that. I’m transferring you over to the recorded message. When you hear the tone, you can begin talking. You have about 30 seconds to this message. Thank you for completing this survey and have a nice day!
Oohhhh okay. Thanks.
ME: Thank you, have a good day, buh bye.
Bye.
*Waits for the customer to be transferred or for him to hang up.*
That’s my awesome job. It really isn’t bad, beats carrying bricks in the sun.
I got this old lady on the phone who was the baby sitter of that household saying that she had no idea what this ‘Toyota’ was. So I had to spend 5 minutes repeating myself on the intro because I thought we were just having bad communication problems and that she couldn’t hear me pronouce the dealership’s name. I can understand though, Toyota has only been around since the late 1930’s, not many people know what they do.
Edit: I actually was offered another job and I took it. I’ll explain in another post.